Purchased digital items are delivered electronically through Steam trade offers to the Steam account and Steam Trade URL connected to the customer account. After payment has been authorised and our internal order checks are completed, Nexskinsolution creates or arranges a Steam trade offer containing the purchased item(s). The customer must be able to receive Steam trades and must accept the Steam trade offer in their Steam account.

Delivery is considered completed when the Steam trade offer for the purchased item(s) is accepted by the customer through Steam, or when Steam otherwise confirms that the item(s) have been transferred to the customer account. The transaction receipt and order status are made available in the Client area, and payment confirmation is sent by email after purchase.

If a Steam transfer fails, expires, is rejected, is cancelled, or cannot be completed because of incorrect Steam account details, Steam Guard or trade hold restrictions, inventory limitations, trade bans, platform outages, or other Steam-side restrictions, the order is treated as unsuccessful until resolved. We may contact the customer for corrected delivery details, retry delivery, provide an equivalent replacement where available, offer eligible in-platform Points with the customer’s agreement, or issue a refund to the original payment method where required by applicable law and our Refund Policy. Where a refund is due under this Refund Policy or applicable law, any in-platform Points or replacement offered as an alternative will only be provided with the customer’s agreement and will not replace or restrict the customer’s right to a refund to the original payment method. We reserve the right to withhold or cancel delivery where fraud, payment reversal, chargeback activity, sanctions, account abuse, or breach of our Terms is suspected.