This Refund Policy applies to purchases made through https://www.nexskinsolution.com (the “Website”) operated by Nexskin Solutions LTD (“Company”, “we”, “us”, “our”).

This policy should be read together with our Terms of Use and Privacy Policy.

1.1. The Website offers digital products and virtual goods, including but not limited to in-game items, skins, and other non-physical digital content (“Digital Products”).

1.2. The Website may also allow customers to purchase in-platform points (“Points”) for use exclusively toward eligible Digital Products and services available on the Website.

1.3. Points are digital, closed-loop in-platform units. They are not money, electronic money, cryptocurrency, a bank deposit, or a payment account. Points have no monetary or cash value outside the Website, cannot be transferred between users, and cannot be withdrawn or redeemed for cash, bank funds, or payment-provider balances.

1.4. Digital Products are delivered electronically and do not constitute physical goods or tangible property.

1.5. Access to or delivery of Digital Products may be provided immediately upon purchase and may depend on third-party platforms, publishers, or services.

2.1. We offer a voluntary refund period of thirty (30) calendar days from the date the relevant purchase is completed. This voluntary refund period applies to eligible Digital Product purchases and eligible purchases of Points, subject to the conditions set out in this Refund Policy.

2.2. For purchases of Points, a voluntary refund may be requested within thirty (30) calendar days of purchase provided that the Points for which the refund is requested have not been used, redeemed, spent on a Digital Product purchase, or otherwise consumed.

2.3. Where only part of the Points purchased in a transaction has been used, the voluntary refund may apply only to the unused portion of the Points purchased in that transaction, where that unused portion can be reasonably identified.

2.4. Points already used to purchase Digital Products are considered consumed for the purposes of a voluntary Points refund and are not independently refundable as unused Points. Any refund rights relating to a Digital Product acquired using Points will be assessed under the provisions of this Refund Policy applicable to Digital Products and applicable UK consumer law.

2.5. Refund requests submitted after the applicable thirty (30) day voluntary refund period will not be eligible for a voluntary refund, except where mandatory UK consumer protection law requires otherwise.

2.6. Refunds are issued to the original payment method used for the relevant purchase. Refunds to alternative payment methods, accounts, or third parties are not supported unless required by law.

2.7. We reserve up to seven (7) business days from the date we receive a valid refund request together with all information reasonably required to process such request to review and process the request. The actual time required for funds to appear in your account may vary depending on your payment provider or financial institution.

3.1. Subject to compliance with the applicable thirty (30) day voluntary refund period, the conditions relating to unused Points, and mandatory provisions of UK consumer law, eligible refund requests will be processed in accordance with this policy.

3.2. Refunds will be processed without any additional fees or administrative charges imposed by us. However, we are not responsible for any fees, currency conversion costs, or transaction charges applied by banks, payment processors, or third-party financial institutions.

3.3. Any refund request must be submitted in good faith and include sufficient information to allow us to verify the transaction and assess eligibility. We reserve the right to refuse voluntary refund requests where fraud, abuse, misuse of the refund policy, or violation of our Terms of Use is reasonably suspected, subject always to applicable law.

3.4. Where a refund for unused Points is approved, the corresponding Points will be deducted from the customer's account. The customer may not use or redeem Points that are subject to an approved refund.

3.5. Nothing in this section limits or excludes your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

4.1. Nothing in this Refund Policy limits or excludes your statutory rights under the Consumer Rights Act 2015.

4.2. Where a Digital Product is defective, not as described, or otherwise fails to conform with the requirements of quality, fitness for purpose, or functionality imposed by applicable law, you may be entitled to a remedy in accordance with your statutory rights.

4.3. In such circumstances, we may, where permitted by law, first offer to repair or replace the Digital Product. If repair or replacement is not possible, not carried out within a reasonable time, or causes significant inconvenience, you may be entitled to a refund.

4.4. Where an eligible Digital Product was purchased using Points and a refund or other remedy is due, we may restore the corresponding Points to the customer's account where appropriate and permitted by law. Where applicable law requires a refund to the original payment method instead, the Company will comply with those requirements.

4.5. Any claim relating to defective or non-conforming Digital Products must be notified to us without undue delay and must include sufficient information to allow us to assess the issue.

4.6. Remedies under this section are limited to those required by law and do not extend to issues arising from misuse, unauthorised modification, third-party platform restrictions, or circumstances beyond our reasonable control.

5.1. If you experience an issue with a purchase, we encourage you to contact us first and allow us a reasonable opportunity to review and resolve the matter before initiating a chargeback or payment dispute with your bank or payment service provider.

5.2. Fraudulent or abusive use of chargeback or payment dispute mechanisms may constitute misuse of our services.

5.3. Where permitted by law, we reserve the right to suspend or restrict accounts involved in confirmed fraudulent activity, abuse of chargeback mechanisms, or violation of our Terms of Use.

5.4. We may share relevant transaction and account information with payment service providers, card schemes, and financial institutions for the purposes of dispute handling, fraud prevention, and compliance with applicable rules.

5.5. Nothing in this section limits your statutory or contractual rights to raise a legitimate payment dispute or chargeback with your payment provider.

6.1. Where a refund is approved in accordance with this Refund Policy and applicable UK consumer law, the refund will be issued using the original payment method used for the relevant purchase, unless otherwise required by law.

6.2. In the case of an eligible refund of purchased Points, the refundable amount will correspond to the amount originally paid for the unused Points being refunded. The corresponding Points will be removed from the customer's account once the refund is approved.

6.3. Refunds shall be limited to the amount paid for the relevant Digital Product or refundable Points and shall not include any third-party fees, currency conversion differences, or charges imposed by banks or payment service providers, to the extent permitted by law.

6.4. Processing times for refunds may vary depending on the payment method and the practices of the relevant payment service provider. The Company shall not be responsible for delays caused by third-party payment systems.

7.1. Any request for a refund must be submitted by contacting us directly at info@nexskinsolution.com and must include sufficient information to allow us to identify the transaction and assess the request.

7.2. You may be required to provide details such as the order or transaction reference number, date of purchase, amount paid, and a description of the reason for the refund request.

7.3. For refunds involving Points, you should identify the relevant Points purchase transaction. We may verify whether the Points purchased in that transaction remain unused and eligible for refund.

7.4. Refund requests must be submitted promptly and in good faith. Failure to provide requested information or to cooperate with reasonable verification requests may result in the refusal of the refund, to the extent permitted by law.

7.5. Submission of a refund request does not guarantee that a refund will be granted. All requests are assessed in accordance with this Refund Policy and applicable UK consumer protection legislation.

8.1. We reserve the right to amend or update this Refund Policy at any time to reflect changes in our business practices, legal or regulatory requirements, or the nature of the Digital Products or Points offered.

8.2. Any changes to this Refund Policy shall become effective upon publication on the Website, unless a later effective date is expressly stated.

8.3. Changes to this Refund Policy will not affect statutory rights or refund rights that have already arisen in relation to purchases made before the relevant change, where applicable law provides otherwise.

If you have any questions regarding this Refund Policy, please contact:

Nexskin Solutions LTD

167-169 Great Portland Street,

Fifth Floor, London, W1W 5PF

United Kingdom

Email: info@nexskinsolution.com