This Refund Policy applies to purchases made through https://www.nexskinsolution.com (the “Website”) operated by Nexskin Solutions LTD (“Company”, “we”, “us”, “our”).

This policy should be read together with our Terms of Use and Privacy Policy.

1.1. The Website offers digital products and virtual goods, including but not limited to in-game items, skins, and other non-physical digital content (“Digital Products”).

1.2. Digital Products are delivered electronically and do not constitute physical goods or tangible property.

1.3. Access to or delivery of Digital Products may be provided immediately upon purchase and may depend on third-party platforms, publishers, or services.

2.1. We offer a voluntary refund period of thirty (30) calendar days from the date the purchase is completed. Refund requests submitted after this period will not be eligible for a refund, except where mandatory UK consumer protection law requires otherwise.

2.2. Refunds are only issued to the original payment method used for the purchase. Refunds to alternative payment methods, accounts, or third parties are not supported.

2.3. We reserve up to seven (7) business days from the date we receive a valid refund request together with all information reasonably required to process such request to review and process the request. The actual time required for funds to appear in your account may vary depending on your payment provider or financial institution.

3.1. Subject to compliance with the thirty (30) day refund period and mandatory provisions of UK consumer law, eligible refund requests will be processed in accordance with this policy.

3.2. Refunds will be processed without any additional fees or administrative charges imposed by us. However, we are not responsible for any fees, currency conversion costs, or transaction charges applied by banks, payment processors, or third-party financial institutions.

3.3. Any refund request must be submitted in good faith and include sufficient information to allow us to verify the transaction and assess eligibility. We reserve the right to refuse refund requests where fraud, abuse, misuse of the refund policy, or violation of our Terms of Service is reasonably suspected.

3.4. Nothing in this section limits or excludes your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

4.1. Nothing in this Refund Policy limits or excludes your statutory rights under the Consumer Rights Act 2015.

4.2. Where a Digital Product is defective, not as described, or otherwise fails to conform with the requirements of quality, fitness for purpose, or functionality imposed by applicable law, you may be entitled to a remedy in accordance with your statutory rights.

4.3. In such circumstances, we may, where permitted by law, first offer to repair or replace the Digital Product. If repair or replacement is not possible, not carried out within a reasonable time, or causes significant inconvenience, you may be entitled to a refund.

4.4. Any claim relating to defective or non-conforming Digital Products must be notified to us without undue delay and must include sufficient information to allow us to assess the issue.

4.5. Remedies under this section are limited to those required by law and do not extend to issues arising from misuse, unauthorised modification, third-party platform restrictions, or circumstances beyond our reasonable control.

5.1. If you experience an issue with a purchase, you agree to contact us first and allow us a reasonable opportunity to review and resolve the matter before initiating a chargeback or payment dispute with your bank or payment service provider.

5.2. Initiating a chargeback or payment dispute in circumstances where a refund is not permitted under this Refund Policy, or without first contacting us, may be treated as misuse or abuse of our services.

5.3. Where permitted by law, we reserve the right to suspend or restrict accounts involved in confirmed fraudulent activity, abuse of chargeback mechanisms, or violation of our Terms of Service.

5.4. We may share relevant transaction and account information with payment service providers, card schemes, and financial institutions for the purposes of dispute handling, fraud prevention, and compliance with applicable rules.

5.5. Nothing in this section limits your statutory rights to raise a legitimate dispute where required by law, but we reserve the right to take appropriate measures where chargeback abuse or fraudulent activity is reasonably suspected.

6.1. Where a refund is lawfully approved in accordance with this Refund Policy and applicable UK consumer law, the refund will be issued using the original payment method used for the purchase, unless otherwise required by law.

6.2. Refunds shall be limited to the amount paid for the relevant Digital Product and shall not include any third-party fees, currency conversion differences, or charges imposed by banks or payment service providers, to the extent permitted by law.

6.3. Processing times for refunds may vary depending on the payment method and the practices of the relevant payment service provider. The Company shall not be responsible for delays caused by third-party payment systems.

7.1. Any request for a refund must be submitted by contacting us directly at info@nexskinsolution.com and must include sufficient information to allow us to identify the transaction and assess the request.

7.2. You may be required to provide details such as order reference number, date of purchase, and a description of the issue giving rise to the refund request.

7.3. Refund requests must be submitted promptly and in good faith. Failure to provide requested information or to cooperate with reasonable verification requests may result in the refusal of the refund, to the extent permitted by law.

7.4. Submission of a refund request does not guarantee that a refund will be granted. All requests are assessed in accordance with this Refund Policy and applicable UK consumer protection legislation.

8.1. We reserve the right to amend or update this Refund Policy at any time to reflect changes in our business practices, legal or regulatory requirements, or the nature of the Digital Products offered.

8.2. Any changes to this Refund Policy shall become effective immediately upon publication on the Website, unless a later effective date is expressly stated.

8.3. You are responsible for reviewing this Refund Policy periodically. Continued use of the Website after any changes constitutes acceptance of the updated Refund Policy.

If you have any questions regarding this Refund Policy, please contact:

Nexskin Solutions LTD

167-169 Great Portland Street,

Fifth Floor, London, W1W 5PF

Email: info@nexskinsolution.com